Submission of an application
The request must be submitted before expenses are incurred (before signing the offer of the service provider) or in the case of a participation at a fair/seminar/conference abroad, before the starting date of the event.
The online form in French, German and English is available on the TPM MyGuichet.lu.
To access the MyGuichet.lu portal, the user needs:
- a LuxTrust product or an eID (Luxembourg electronic identity card).
- a national identification number (13 digit number)
- a legal electronic signature
- a certificate of authentification which allows to access to the State online aid applications
- a professional space in MyGuichet.lu
Complete the application according to the instructions, control data and confirm the seizure, then sign the application, add the attachments and transmit it to ODL.
Contact: Guichet.lu Helpdesk; phone: (+ 352) 247-82000
If you apply for the first time, please add the following documents to your application:
- 2 last balance sheets or a “business plan” for start-up
- organisation chart
- certificate confirming the number of employees (https://www.ccss.lu/certificats/employeurs/certificat-renseignant-sur-le-nombre-de-salaries-occupes/)
- bank account identity
For the following applications: a recent balance sheet and any statutory changes.
Other documents may be required as for example: a copy of the cost estimate, of the registration form for a trade fair, etc.
The Committee meets once a month to analyze the requests.
The decision is communicated via regular mail.
In case of approval, a letter of commitment with a validity of 6 months is issued. This validity may be extended upon receipt of a written request.
The incomplete file will be closed after 90 days.
The reimbursement is made exclusively on the basis of the copies of the settled invoices and receipts of payment transmitted to ODL by email or by post within the validity of the letter of commitment.
A grant letter will be sent as a confirmation of the payment.
A company might challenge a decision of ODL by introducing a legal appeal before the administrative court. This recourse must take the form of a petition signed by a court lawyer within 3 months from the notification of the decision.
Within the same period of time, the company might challenge the decision of ODL by introducing a non-contentious appeal of the decision of ODL. To do so, the company has to send a registered letter to ODL in which it has to present the facts and its claims and add all documents it deems useful.
In the event of a non-contentious appeal, the time limit for introducing a legal appeal before the administrative court is suspended. If within three months from the introduction of the non-contentious appeal, a new decision is made or if no decision is made, a new period of three months to introduce the legal appeal before the administrative court begins to run.
The company might also introduce a complaint with the Mediator – Ombudsman. This complaint does not interrupt or suspend the legal deadlines for non-contentious and legal appeals. The mediator cannot change the decision taken, but will intervene with ODL to find an amicable agreement.