Submission of an application
The request must be submitted before expenses are incurred (before signing the offer of the service provider) or in the case of a participation at a fair/seminar/conference abroad, before the starting date of the event.
The online form in French, German and English is available on the TPM MyGuichet.lu.
https://guichet.public.lu/en/entreprises/financement-aides/regime-pme/aide-exportation-frais-promotion-exposition/aide-exportation.html
To access the MyGuichet.lu portal, the user needs:
- a LuxTrust product or an eID (Luxembourg electronic identity card).
- a national identification number (13 digit number)
- a legal electronic signature
- a certificate of authentification which allows to access to the State online aid applications
- a professional space in MyGuichet.lu
Complete the application according to the instructions, control data and confirm the seizure, then sign the application, add the attachments and transmit it to ODL.
Contact: Guichet.lu Helpdesk; phone: (+ 352) 247-82000
If you apply for the first time, please add the following documents to your application:
- 2 last balance sheets or a “business plan”
- organisation chart
- certificate of the CCSS stating the number of employees
- bank account identity
For the following applications: a recent balance sheet and any statutory changes.
Other documents may be required as for example: a copy of the cost estimate, of the registration form for a trade fair, etc.
Response time
The Committee meets once a month to analyze the requests.
The decision is communicated via regular mail.
In case of approval, a letter of commitment with a validity of 6 months is issued. This validity may be extended upon receipt of a written request.
The incomplete file will be closed after 90 days.
Refund
Reimbursement is made exclusively on the basis of a copy of the settled invoices with payment receipts and a copy of the dated and signed quote(s) transmitted to ODL by email or by post within the validity of the letter of commitment.
A grant letter will be sent as a confirmation of the payment.
Appeal
A company might challenge a decision of ODL by introducing a legal appeal before the administrative court. This recourse must take the form of a petition signed by a court lawyer within 3 months from the notification of the decision.
Within the same period of time, the company might challenge the decision of ODL by introducing a non-contentious appeal of the decision of ODL. To do so, the company has to send a registered letter to ODL in which it has to present the facts and its claims and add all documents it deems useful.
In the event of a non-contentious appeal, the time limit for introducing a legal appeal before the administrative court is suspended. If within three months from the introduction of the non-contentious appeal, a new decision is made or if no decision is made, a new period of three months to introduce the legal appeal before the administrative court begins to run.
The company might also introduce a complaint with the Mediator – Ombudsman. This complaint does not interrupt or suspend the legal deadlines for non-contentious and legal appeals. The mediator cannot change the decision taken, but will intervene with ODL to find an amicable agreement.